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The knowledgebase is organized into different categories, please select a category that you are interested in. Additionally, you can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.

Shipping (3)

Membership (5)

I have lost the return envelope, what should I do?

I lost my prepaid label for my box

I do not think I can reuse the Priority Mail box.. what should I do?

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How Does Cinflix Work?

How do I change my mailing address or other information?

Can I change my rental plan?

Do you have a Vacation Hold?

What is the difference between Normal Dramas and Full Dramas?

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Rapid Return (4)

Site Access (1)

How does Rapid Return Work?

Why is there a late fee for Rapid Return?

Why are some titles always in a wait status?

Why Can't I use Rapid Return? I get an error message instead!

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I have updated my email address, and now I can not login!

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rental Queue (2)

Why should I keep many titles in my Queue?

How to rearrange the queue? (updated)

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Articles

Can I only rate the movies I have rented?

No, you can rate ANY movie on Cinflix, as long as you are member.

When I rate a movie, will it show any personal information?

No, Cinflix uses a "Nick Name" for Forums such as this, to protect your privacy.Â Only

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